Returns, Refunds & Complaints at Flower Delivery Charlton
Our Commitment to Freshness in Charlton
At Flower Delivery Charlton, we proudly serve households and businesses nearby as your trusted local florist. We are committed to delivering only the freshest flowers to our valued customers in Charlton. Every bouquet and arrangement is hand-prepared and quality-checked to ensure it arrives in perfect condition and meets our fresh Flowers guarantee.
Damaged-on-Arrival Policy
If your flowers arrive damaged or not in the expected condition, please notify us on the same day you receive your delivery. We understand how disappointing it can be to receive anything less than the best, and we are here to resolve such concerns promptly. When reporting an issue, please provide your order details and a description of the damage. In some cases, we may request a photo of the product so we can better understand and address the problem. Our team will work with you to offer a suitable solution as quickly as possible.
Freshness Window Guarantee
All our flowers are backed by our fresh Flowers guarantee. We ensure that any arrangement delivered in Charlton will remain fresh and vibrant for at least five days from the date of delivery, provided they are cared for according to the care instructions included with your order. If for any reason your flowers do not remain fresh during this period despite following these instructions, please reach out to us for further assistance.
Refund and Replacement Options
Your satisfaction is our priority. If your flowers are damaged upon arrival, do not meet our freshness standard, or you are otherwise dissatisfied with your order, we offer the following options:
- Replacement: We will provide a fresh replacement arrangement at the earliest possible opportunity, free of charge.
- Refund: If preferred, we can process a full or partial refund to your original payment method, depending on the issue.
- Credit: Alternatively, we can issue a credit note for future orders with us.
Whatever the issue, our dedicated team is here to help resolve matters quickly and fairly for all our Charlton customers.
How to Submit a Complaint
If you would like to make a complaint about your order, our service, or any part of your experience with Flower Delivery Charlton, we welcome your feedback. Complaints should be submitted as soon as possible after your delivery. Please include your order reference, details of your concern, and any relevant photos or supporting information. Our customer care team will investigate each complaint thoroughly and respond within two working days with a resolution or update on the status.
Why Choose Flower Delivery Charlton?
As a long-standing local florist in Charlton, we take pride in serving our community with fresh, beautiful flowers and a friendly, reliable service. Our Returns, Refunds & Complaints policy is designed for complete peace of mind—ensuring every household and business receives only our highest standard of quality and care. Thank you for trusting Flower Delivery Charlton as your neighbourhood florist.
