Flower Delivery Charlton Terms | Online Flower Orders & Conditions

Terms & Conditions for Flower Delivery Charlton

Introduction

Welcome to the Terms & Conditions for Flower Delivery Charlton. Please read these Terms & Conditions carefully before placing any orders through our website. These terms govern the use of our online flower delivery services, including the order process, available payment methods, cancellation policies, liability, and applicable law. These Terms & Conditions apply to all flower delivery customers in Charlton and the surrounding areas who place orders via our online platform.

Definitions

For the purposes of these Terms & Conditions:

"We", "Us", and "Our" refer to Flower Delivery Charlton as the online retailer providing floral products and related services.
"You", "Your", and "Customer" refer to any person or persons placing an order through our online flower delivery service covering Charlton and nearby localities.
"Website" refers to the Flower Delivery Charlton online platform where the services are offered.
"Products" means the fresh flowers, plants, arrangements, gifts, and accessories listed for purchase on the website.

Order Process

To place an order for flower delivery in Charlton:

Browse our selection of available flower arrangements, bouquets, plants, and gifts online.
Select your preferred product(s) and add them to your shopping basket.
Proceed to the checkout page, where you’ll be prompted to provide recipient details, delivery address within Charlton or nearby areas, delivery date, and any personal message you wish to include.
Review your order for accuracy. Please ensure all personalisation, address, and delivery details are correct before confirming your order.
Complete your purchase by providing payment details as per the options available.
Once your order is placed, you will receive an order confirmation via our website or through electronic notification, summarising the details of your flower delivery order.

All orders are subject to availability of the selected product and delivery slots. We reserve the right to refuse or cancel orders in the event an item is out of stock, or if there is an issue with your payment or delivery address.

Payment Terms

Full payment is required at the time of placing your order. We accept major credit cards, debit cards, and other secure online payment methods as displayed at checkout. All payment processing is handled securely in compliance with relevant UK data protection and payment security legislation.

Prices for products and services are clearly displayed on our website. They include VAT, where applicable, and exclude delivery charges unless stated otherwise. The total amount payable, including delivery fees, will be clearly outlined before you finalise your order.

In the event that payment cannot be processed, your order will not be confirmed, and you will be notified promptly. We do not store payment details after your purchase is completed, except as required by applicable law for transaction records.

Delivery

Flower Delivery Charlton aims to provide timely delivery services across Charlton and surrounding areas. Delivery dates and times are specified at checkout. While we strive to deliver orders on the requested date, delivery timings are not guaranteed due to external factors such as traffic, weather, or unexpected disruptions.

We deliver only to the addresses specified by customers at the time of ordering. You are responsible for providing complete and accurate delivery details. If a delivery cannot be completed due to inaccurate or incomplete information, we will attempt to contact you to resolve the issue, but additional charges may apply.

If the recipient is unavailable at the time of delivery, we or our couriers may attempt to deliver to a neighbour, leave the item in a safe place, or leave instructions for collection or redelivery. We will endeavour to notify you of the delivery outcome as soon as possible.

Product Availability and Substitution

All flower arrangements are subject to availability. Our florists use only the freshest flowers available. In rare circumstances where specific flowers or gifts are unavailable, we reserve the right to substitute items with alternatives of equal or greater value and similar style. Any substitutions are made to maintain the overall aesthetic and value of your order.

Where possible, we will attempt to contact you prior to making a substitution. However, during time-sensitive periods such as holidays, substitutions may occur without prior notice to ensure timely delivery of your flower arrangement.

Order Amendments and Cancellations

If you need to amend or cancel your order, you must contact us as soon as possible after placing your order. Amendments and cancellations can be accepted up to 24 hours before the scheduled delivery date to Charlton or the surrounding areas. For next-day or same-day delivery orders, amendments and cancellations may not be possible once the order has been processed.

To cancel an order, please provide your order details and reason for cancellation. If your cancellation is successful and made within the time frame, a full refund will be processed to your original payment method. Refunds may take a few business days to appear on your statement, subject to your bank’s policies.

Please note, if your order is already prepared, dispatched, or delivered, cancellations will not be possible. In such cases, no refund will be available. Orders cancelled after the cutoff period may incur a preparation or restocking fee at our discretion.

Returns and Refunds

Due to the perishable nature of flowers and plants, we are only able to accept returns in cases of damaged or defective products upon delivery. If you are dissatisfied with the quality or condition of your flowers, please notify us within 24 hours of receipt, providing photographic evidence where possible.

After reviewing your case, we may offer a replacement, store credit, or refund at our discretion. Refunds will be processed to the original payment method used when ordering.

We regret that we are unable to accept returns or offer refunds for change-of-mind or incorrect delivery details provided by the customer.

Liability

Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product. Flower Delivery Charlton does not accept liability for any indirect loss, loss of profit, opportunity, or goodwill arising out of, or in connection with, your use of our online flower delivery service.

We shall not be liable for loss, damage, or delay resulting from circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, strikes, accidents, or any event which makes it impractical or impossible to fulfill your order as scheduled.

Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury arising from our negligence, or for fraud, or any other liability which cannot be excluded or limited under applicable law.

Customer Responsibilities

By placing an order, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old. You agree to provide true, accurate, current, and complete information for the processing and delivery of your order.

You are responsible for checking your order confirmation and promptly notifying us of any errors identified. It is your responsibility to ensure the recipient details and delivery address provided are correct and complete.

Intellectual Property

All content on the Flower Delivery Charlton website, including photographs, text, graphics, logos, and designs, are the property of Flower Delivery Charlton or its licensors, and are protected by UK and international copyright laws. Use of this content for commercial purposes, reproduction, or distribution is strictly prohibited without our written consent.

Privacy and Data Protection

Your privacy is important to us. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (GDPR) and other applicable privacy laws. We will only use your information to process your order, provide customer service, and improve our services as detailed in our Privacy Policy. We do not share your personal data with third parties except as necessary to fulfil your order or as required by law.

Changes to Terms & Conditions

We reserve the right to amend or update these Terms & Conditions at any time without prior notice. Any changes will be posted on the website and will apply to future orders. It is your responsibility to check these Terms & Conditions prior to ordering to ensure you are aware of any updates.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them, or the use of the Flower Delivery Charlton service, are governed by and construed in accordance with the laws of England and Wales. By using our website or placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision of these Terms & Conditions is held to be unenforceable or invalid by a court of law, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision shall not be deemed a waiver of such right or provision.

These terms comprise the entire agreement between you and Flower Delivery Charlton in respect of the online flower delivery service and supersede any prior agreements or communications, whether written or verbal.

Contact and Customer Support

If you have questions or need further clarification regarding these Terms & Conditions, or if you require assistance with an order, please contact our customer support team via the contact form provided on our website. We endeavour to respond to all queries promptly during our regular business hours.

Thank you for choosing Flower Delivery Charlton. These Terms & Conditions are designed to ensure a smooth and enjoyable flower delivery experience for our customers across Charlton and the surrounding areas.